How long does it take to process an order?
All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
What about shipping?
Shipping times depend on your location. UK orders are shipped via Royal Mail Tracked, which usually guarantees next day delivery. International shipping is longer, and depends on your location.
UK Shipping Rates and Estimates
£4.99 for Royal Mail Tracked delivery.
I offer £9.99 international shipping via Royal Mail International Tracked, which usually takes around 10 working days, but sometimes can take up to 15 business days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Greenfoxillustration is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at firstname.lastname@example.org with your name and order number, and I will look into it for you.
Refunds, returns, and exchanges
Please refer to our full refund policy here: https://www.greenfoxillustration.com/policies/refund-policy
If you have any further questions, please don't hesitate to contact us at email@example.com.