How long does it take to process an order?
All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
What about shipping?
Shipping times depend on your location. UK orders are shipped via Royal Mail Signed For 2nd Class, which can take up to 3 days for delivery, or Royal Mail Tracked 24, which usually guarantees next day delivery. International shipping is longer, and depends on your location.
UK Shipping Rates and Estimates
I offer free standard shipping to the UK, or £4.99 for Royal Mail Tracked 24 delivery.
I offer £4.99 international shipping via Royal Mail International Standard, which usually takes 6-7 working days, or £9.99 for tracked deliveries, which takes around 5-6 days for delivery.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Greenfoxillustration is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact me at madi@greenfoxillustration with your name and order number, and I will look into it for you.
Refunds, returns, and exchanges
Please refer to our full refund policy here: https://www.greenfoxillustration.com/policies/refund-policy
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.