Refund policy

Returns

All my items are custom printed for each individual order, and inspected thoroughly before being posted. With this in mind, unfortunately I cannot offer returns for items ordered through my website. For custom printed apparel please make sure you double check sizing before ordering as I have each item printed specifically for each order. Please note that all sizes listed on the website are European, so you may need to bear this in mind.

You can always contact me at madi@greenfoxillustration.com if you have any questions.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and do my best to make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.