Shipping Policy

Orders & Shipping

Order Processing Time

All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Times and Rates

UK Shipping

  • Method: Royal Mail Tracked
  • Rate: £4.99
  • Delivery Time: Usually guarantees next day delivery

International Shipping

  • Method: Royal Mail International Tracked
  • Rate: £9.99
  • Delivery Time: Usually takes around 10 working days, but can sometimes take up to 15 business days

Please note that shipping times depend on your location.

Handling Delays

While we strive to process orders promptly, there may be delays due to high order volumes or postal service problems that are outside of our control. We will notify you of any significant delays.

Shipping Restrictions

We currently ship to [list any specific countries you do not ship to, if applicable]. If you are unsure about shipping to your location, please contact us.

Import Duties and Taxes

Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. Greenfoxillustration is not responsible for these charges, which are your responsibility as the customer.

Order Changes and Cancellations

If you need to make changes to or cancel your order, please contact us as soon as possible at We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be changed or canceled.

Lost or Stolen Packages

Greenfoxillustration is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier with your tracking number to file a claim.

Environmental Commitment

We are committed to sustainable practices and use eco-friendly packaging materials wherever possible.

Order Status

When your order has shipped, you will receive an email notification with a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at with your name and order number, and I will look into it for you.

Refunds, Returns, and Exchanges

Please refer to our full refund policy here.

If you have any further questions, please don't hesitate to contact us at